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Legal

Particular Conditions

Configuration and Onboarding Services - Vosia

Provider

Vudu AI Labs Sagl

Product

vosia - Software gestionale

Type

Configuration Services

Table of Contents

01Subject of Services02Customer Cooperation Obligations03Acceptance of Services (Testing)04Fees and Expenses05Specific Liability and Warranties06Confidentiality and Data Protection
01
Subject of Services
  • Vudu offers configuration, customization, and initial support services to facilitate the integration of vosia into the Customer's workflows
  • The exact scope of services is defined in the service description or the offer accepted by the Customer
  • Vudu may use qualified partners or subcontractors to perform such activities
02
Customer Cooperation Obligations
  • The Customer acknowledges that the success of the configuration depends on their active cooperation
  • They are required to provide all necessary data, information, and access in a timely manner
  • The Customer must ensure that access to the services is limited exclusively to authorized employees
  • Before delivering data, the Customer is required to verify its integrity and the absence of harmful components
03
Acceptance of Services (Testing)
  • Once configuration is complete, Vudu will notify the Customer
  • The Customer is required to verify the functionality of the configuration within 5 working days
  • In the absence of written objections within this period, the services are deemed accepted and compliant
  • Any reported errors will be eliminated by Vudu based on technical possibilities
04
Fees and Expenses
  • Configuration services are balanced separately from the SaaS fee
  • Unless otherwise agreed, invoices are due at the time of order or provision of service
  • Any additional services requested by the Customer will be invoiced on a time-and-materials basis according to the current hourly rates
05
Specific Liability and Warranties
  • Vudu declines all responsibility for malfunctions resulting from incorrect or incomplete data provided by the Customer
  • The warranty does not cover interruptions due to third-party software or banking/external interfaces
  • Vudu reserves the right to suspend or limit consultancy services in case of excessive or improper use
06
Confidentiality and Data Protection
  • All data exchanged during the configuration phase is treated with the utmost confidentiality
  • Vudu adopts appropriate measures to prevent unauthorized access to Customer data
  • The Customer accepts that data necessary to verify authorization may be transmitted to third-party suppliers for operational purposes

Final Note

These Particular Conditions supplement the General Terms and Conditions (GTC) of Vudu AI Labs Sagl. For everything not expressly provided for, the GTC provisions shall apply.